Terms of Service

1. Acceptance of Terms

Welcome to SurveyMint. By accessing or using our platform, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and SurveyMint governing your use of our survey response marketplace platform.

2. Description of Service

SurveyMint is a platform that connects survey creators with survey respondents. We offer:

• Free Exchange: Community-based survey response trading
• Paid Respondents: Access to verified respondent panels
• Agency Services: Enterprise-grade data collection solutions
• Survey Builder: Tools to create and manage surveys

3. User Accounts

3.1 Account Creation

To use certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information
• Keep your password secure and confidential
• Be responsible for all activities under your account
• Notify us immediately of unauthorized use

3.2 Account Requirements

You must be at least 18 years old to create an account. By creating an account, you represent that you meet this age requirement.

4. User Conduct

You agree not to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Submit false, misleading, or fraudulent survey responses
• Use automated systems or bots to complete surveys
• Harass, abuse, or harm other users
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Scrape or data mine our platform
• Resell or redistribute our services

5. Survey Creators

If you create surveys on our platform, you:

• Retain ownership of your survey content and data
• Grant us license to host and distribute your surveys
• Warrant that your surveys comply with all applicable laws
• Must obtain necessary ethics approvals for research
• Are responsible for proper use of collected data
• Must clearly state data usage and privacy terms to respondents

6. Survey Respondents

If you participate in surveys, you:

• Must provide honest and accurate responses
• May not complete the same survey multiple times
• Understand that responses may be used for research
• Grant survey creators rights to use your responses as specified
• Are responsible for reviewing survey privacy terms

7. Payment Terms

7.1 Fees and Charges

Certain services require payment. By purchasing services, you agree to:

• Pay all fees as described at time of purchase
• Provide accurate payment information
• Authorize us to charge your payment method
• Pay applicable taxes

7.2 Refunds

We offer a 30-day money-back guarantee for paid services if you're not satisfied with the quality of responses. Refund requests must be submitted within 30 days of purchase with valid reasons.

8. Intellectual Property

The SurveyMint platform, including all content, features, and functionality, is owned by us and protected by copyright, trademark, and other intellectual property laws. You may not:

• Copy, modify, or distribute our platform or content
• Reverse engineer or decompile our software
• Remove copyright or proprietary notices
• Use our trademarks without permission

9. Data Quality and Guarantees

We strive to provide high-quality survey responses. However:

• We verify respondent identities but cannot guarantee 100% accuracy
• Response quality depends on survey design and clarity
• We implement quality controls but cannot eliminate all fraudulent responses
• Free exchange responses are user-generated and less controlled than paid services

10. Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT:

• Our services will be uninterrupted or error-free
• Defects will be corrected
• The platform is free of viruses or harmful components
• Results from our services will meet your requirements

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SURVEYMINT SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or goodwill
• Service interruptions or data loss
• Third-party conduct or content

Our total liability shall not exceed the amount you paid us in the past 12 months or €100, whichever is greater.

12. Indemnification

You agree to indemnify and hold harmless SurveyMint from any claims, damages, losses, liabilities, and expenses arising from your use of our services, violation of these Terms, or infringement of any rights of another party.

13. Termination

We may suspend or terminate your account if you:

• Violate these Terms
• Engage in fraudulent activity
• Harm other users or our platform
• Fail to pay fees owed

You may terminate your account at any time by contacting us. Upon termination, your right to use our services ceases immediately.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or platform notification. Your continued use after such changes constitutes acceptance of the updated Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which SurveyMint operates, without regard to conflict of law principles.

16. Contact Information

For questions about these Terms, please contact us: