GDPR Compliance

Our commitment to data protection and privacy

Our GDPR Commitment

SurveyMint is committed to protecting the privacy and security of personal data in accordance with the General Data Protection Regulation (GDPR). This page explains how we comply with GDPR requirements and what rights you have under this regulation.

GDPR Certified

We are fully compliant with GDPR requirements and regularly audit our practices to ensure continued compliance.

Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

1. Right to Access

You have the right to request copies of your personal data. We will provide this information within 30 days of your request.

2. Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

3. Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal data under certain circumstances.

4. Right to Restrict Processing

You have the right to request restriction of processing of your personal data.

5. Right to Data Portability

You have the right to request transfer of your data to another service in a commonly used format.

6. Right to Object

You have the right to object to processing of your personal data for certain purposes.

7. Rights Related to Automated Decision-Making

You have the right not to be subject to automated decision-making, including profiling.

How We Comply with GDPR

Lawful Basis: We process data based on consent, contract, legal obligation, or legitimate interest.

Data Minimization: We only collect data necessary for specific purposes.

Purpose Limitation: We use data only for stated purposes.

Storage Limitation: We retain data only as long as necessary.

Security: We implement appropriate technical and organizational measures.

Accountability: We maintain records and conduct regular audits.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our GDPR compliance. You can contact our DPO regarding any questions about data protection:

Email: dpo@surveymint.io

Response Time: We aim to respond within 48 hours

International Data Transfers

When we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Data Processing Agreements with all third-party processors
  • Adequacy decisions for certain countries
  • Binding Corporate Rules where applicable

Data Breach Notification

In the unlikely event of a data breach that affects your personal data, we will:

  • Notify the relevant supervisory authority within 72 hours
  • Notify affected individuals without undue delay
  • Provide information about the nature of the breach
  • Explain the likely consequences and mitigation measures
  • Provide contact details for further information

Making a GDPR Request

To exercise your GDPR rights, please:

  1. Email us at gdpr@surveymint.io
  2. Include your full name and email address associated with your account
  3. Specify which right you wish to exercise
  4. Provide any additional details that may help us process your request

We will verify your identity and respond within 30 days. In complex cases, we may extend this by an additional 60 days and will inform you of any delay.

Supervisory Authority

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority. For a list of EU supervisory authorities, visit the European Data Protection Board website.

Contact Information

GDPR Requests: gdpr@surveymint.io

Data Protection Officer: dpo@surveymint.io

General Privacy: privacy@surveymint.io

General Support: hi@surveymint.io

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